Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

 shows the agent state values that may appear in the QUERY_AGENT_STATE_CONF 

messages.

CLIENT_ADDRESS IPV6_TAG

RTP_STARTED_EVENT, RTP_ 
STOPPED_EVENT, CLIENT_ 
SESSION_OPENED_EVENT, 
CLIENT_SESSION_CLOSED_ EVENT, 
EMERGENCY_CALL_REQ, 
EMERGENCY_CALL_CONF, 
EMERGENCY_CALL_EVENT,, 
START_RECORDING_REQ, 
START_RECORDING_CONF, 
STOP_RECORDING_REQ, 
STOP_RECORDING_CONF,

226

SENDING_ADDRESS_ IPV6_TAG RTP_STARTED_EVENT, RTP_STOPPED_EVENT

227

NUM_PERIPHERALS_ TAG

OPEN_CONF

228

COC_CONNECTION_ 
CALL_ID_TAG

CALL_SERVICE_INITIATED_ EVENT, 
ROUTE_REQUEST_EVENT, SNAPSHOT 
_CALL_CONF

229

COC_CONNECTION_ 
DEVICE_ID_TYPE_ TAG

CALL_SERVICE_INITIATED_ EVENT, 
ROUTE_REQUEST_EVENT, SNAPSHOT 
_CALL_CONF

230

COC_CONNECTION_ 
DEVICE_ID_TAG

CALL_SERVICE_INITIATED_ EVENT, 
ROUTE_REQUEST_EVENT, SNAPSHOT 
_CALL_CONF

231

CALL_ORIGINATED_ 
FROM_TAG

SET_CALL_DATA_REQ

232

SET_APPDATA_CALLID_TAG

233

CLIENT_SHARE_KEY_TAG

234

AGENT_TEAM_NAME_TAG

AGENT_TEAM_CONFIG_EVENT

243

DIRECTION_TAG

AGENT_STATE_EVENT

244

INTERNAL_AGENT_STATE_TAG

QUERY_AGENT_STATE_CONF

245

AGENT_STATE_ LOGIN

The agent has logged on to the ACD. It does 
not necessarily indicate that the agent is ready 
to accept calls.

0

AGENT_STATE_ LOGOUT

The agent has logged out of the ACD and 
cannot accept any additional calls.

1