Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

 shows the possible ConnectionDeviceIDType values.

RESERVATION_CALLBACK

Call type for Outbound Option 
Reservation calls for Callback calls.

30

RESERVATION_PERSONAL_CALLBACK

Call type for Outbound Option 
Reservation calls for Personal Callback 
calls.

31

CUSTOMER_PREVIEW 

Call type for Outbound Option Customer 
calls for Preview mode.

32

CUSTOMER_PREVIEW_DIRECT

Call type for Outbound Option

Customer calls for Direct Preview

33

CUSTOMER_PREDICTIVE

Call type for Outbound Option Customer 
calls for Predictive mode and 
Progreassive modefor agentbased 
campaigns.

34

CUSTOMER_CALLBACK

Call type for Outbound Option Customer 
calls for callback calls.

35

CUSTOMER_PERSONAL

Call type for Outbound Option Customer 
calls for personal callback calls.

36

CUSTOMER_IVR

Call type for Outbound Option Customer 
calls for Transfer to IVR campaigns.

37

CALLTYPE_NON_ACD

Agent call that is a non-ACD call.

38

CALLTYPE_PLAY_AGENT_GREETING 

An agent greeting route request.

39

CALLTYPE_RECORD_AGENT_GREETING

Record agent greeting call initiated by 
AGENT_GREETING_CONTROL_REQ.

40

CALLTYPE_VOICE_CALL_BACK 

Voice callback using the Agent Request 
API.

41

CONNECTION_ID_ NONE

No ConnectionDeviceID is provided.

0xffff

CONNECTION_ID_ STATIC 

The ConnectionDeviceID value is stable over 
time (between calls).

0

CONNECTION_ID_ DYNAMIC

The ConnectionDeviceID value is dynamic and 
may change between calls.

1