Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
36
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
FacilityType Values
FacilityType Values
shows the FacilityType values.
AnsweringMachine Values
shows the AnsweringMachine values.
AnswerDetectMode Values
shows the AnswerDetectMode values.
CT_TRANSFER
Consult call prior to transfer.
1
CT_CONFERENCE
Consult call prior to conference.
2
Table 6-24
ConsultType Values (continued)
Table 6-25
FacilityType Values
FacilityType
Description
Value
FT_UNSPECIFIED
Use default facility type.
0
FT_TRUNK_GROUP
Facility is a trunk group.
1
FT_SKILL_GROUP
Facility is a skill group or split.
2
Table 6-26
AnsweringMachine Values
AnsweringMachine
Description
Value
AM_UNSPECIFIED
Use default behavior.
0
AM_CONNECT
Connect call to agent when call is answered by
an answering machine.
an answering machine.
1
AM_DISCONNECT
Disconnect call when call is answered by an
answering machine.
answering machine.
2
AM_NONE
Do not use answering machine detection.
3
AM_NONE_NO_ MODEM
Do not use answering machine detection, but
disconnect call if answered by a modem.
disconnect call if answered by a modem.
4
AM_CONNECT_NO_MODE
M
M
Connect call when call is answered by an
answering machine, disconnect call if answered
by a modem.
answering machine, disconnect call if answered
by a modem.
5
Table 6-27
AnswerDetectMode Values
AnswerDetectMode
Description
Value
ADM_UNSPECIFIED
Use default behavior.
0
ADM_VOICE_ THRESHOLD
Report call answered by an answering machine
when initial voice duration exceeds time threshold.
when initial voice duration exceeds time threshold.
1