Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
A
Changes and Additions
This appendix details the changes and additions made to various protocol versions of the CTI Server.
Protocol Version 16
Th following is a list of changes made for CTI Server in Protocol Version 16 (Unified CCE version
10.0(1)):
10.0(1)):
•
Added values 27 to 37 for outbound call types to CallType Values
•
Added row containing InternalAgentState to Tag Values
.
•
Added row containing InternalAgentState to QUERY_AGENT_STATE CONF Message Format
•
Added Agent’s Internal States and their Status Values
The following is a list of changes made for CTI Server in Protocol Version 16 (Unified CCE verion
9.0(1)).
9.0(1)).
•
Added Agent TeamName to AGENT_TEAM_CONFIG_EVENT
•
Added AGENT_TEAM_NAME_TAG(243) to
•
Added Direction to AGENT_STATE_EVENT
•
Added DIRECTION_TAG(244) to
Protocol Version 15
The following is a list of additions and changes made to the CTI Server in Protocol Version 15 (Unified
CCE Version 8.5(x)).
CCE Version 8.5(x)).
•
Added three message types to
: 248, 249, 250.
•
Added CALL_AGENT_GREETING_MASK to
•
Added CALL_AGENT_GREETING_EVENT in
.