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Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Silent Monitor Status Values
Silent Monitor Status Values
 shows the Silent Monitor Status Values. 
Agent’s Internal States and their Message Values
 shows the Agent’s Internal States and their Message Values.
Table 6-33
Silent Monitor Status Values
DestinationCountry
Description
Value
SILENT_MONITOR_ NONE
Normal call (non-silent monitor call).
0
SILENT_MONITOR_ 
INITIATOR 
Initiator of silent monitor call.
1
SILENT_MONITOR_ TARGET 
Monitor target of silent monitor call.
2
Table 6-34
Agent’s Internal States and their Status Values
State Name
Description
Value
AGENT_STATE_LOGIN 
The agent has logged on to the ACD. It does not 
necessarily indicate that the agent is ready to accept 
calls.
0
AGENT_STATE_LOGOUT
The agent has logged out of the ACD and cannot 
accept any additional calls. 
1
AGENT_STATE_NOT_READY
The agent is unavailable for any call work. 
2
AGENT_STATE_AVAILABLE 
The agent is ready to accept a call. 
3
AGENT_STATE_TALKING 
The agent is currently talking on a call (inbound, 
outbound, or inside).
4
AGENT_STATE_WORK_NOT_R
EADY
The agent is performing after call work, but will not 
be ready to receive a call when completed.
5
AGENT_STATE_WORK_READ
Y
The agent is performing after call work, but will be 
ready to receive a call when completed.
6
AGENT_STATE_BUSY_OTHER
The agent is busy performing a task associated with 
another active SkillGroup.
7
AGENT_STATE_ACTIVE
The agent state is currently active.
11