Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
7
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Protocol Version 7
–
START_RECORDING_REQ/CONF
–
STOP_RECORDING_REQ/CONF
•
Added the CustomerPhoneNumber, and CustomerAccountNumber fields. Developers may receive
these fields in the CALL_DATA_UPDATE_EVENT messages.
these fields in the CALL_DATA_UPDATE_EVENT messages.
Protocol Version 7
The following is a list of additions and changes made to the CTI Server in Protocol Version 7 (ICM
Version 4.5).
Version 4.5).
•
Added the RTP_STARTED_EVENT and RTP_STOPPED_EVENT messages
•
Added skill group parameters to the CALL_DELIVERED_EVENT message.
•
Added LineHandle and LineType parameters to the CALL_REACHED_NETWORK_EVENT
message.
message.
Protocol Version 6
The following is a list of additions and changes made to the CTI Server in Protocol Version 6 (ICM
Version 4.1).
Version 4.1).
•
Added the NAMEDVAR and NAMEDARRAY data types.
•
Added ICRCentralControllerTime and SystemCapabilities fields to the OPEN_CONF and
SYSTEM_EVENT messages.
SYSTEM_EVENT messages.
•
System Events Service renamed to Miscellaneous Services.
•
NamedVariable and NamedArray optional fields added to the following messages:
–
BEGIN_CALL_EVENT
–
CALL_DATA_UPDATE_EVENT
–
CALL_TRANSLATION_ROUTE_EVENT
–
SET_CALL_DATA_REQ
–
CONFERENCE_CALL_REQ
–
CONSULTATION_CALL_REQ
–
MAKE_CALL_REQ
–
MAKE_PREDICTIVE_CALL_REQ
–
TRANSFER_CALL_REQ
–
SNAPSHOT_CALL_CONF
•
EventReasonCode field added to the AGENT_STATE_EVENT message.
•
AGENT_PRE_CALL_EVENT and AGENT_PRE_CALL_ABORT_EVENT messages added .
•
New messages added to Miscellaneous Services:
–
USER_MESSAGE_REQ/CONF
–
USER_MESSAGE_EVENT
–
SUPERVISOR_ASSIST_REQ/CONF