Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

Updated following messages with new fields:

AGENT_STATE_EVENT: NextAgentState, Duration

CALL_DEQUEUED_EVENT: DeQueueType

OPEN_REQ: EventMsgMask

RTP_STARTED_EVENT: SendingAddress, SendingPort

RTP_STOPPED_EVENT:SendingAddress, SendingPort

SET_AGENT_STATE_REQ: ForcedFlag

Updated tables with various new values.

Added SilentMonitorStatus to SNAPSHOT_DEVICE_CONF message.

The following is a list of additions and changes made to the CTI Server in Protocol Version 9 (ICM 
Version 5.0).

Added Server Service. See the section 

 in 

Added the CampaignID and QueryRuleID fields to the SET_CALL_DATA_REQ and 
CALL_DATA_UPDATE_EVENT messages.

During an OPEN_REQ of an ALL_EVENTS client session, additional SYSTEM_EVENTs are now 
sent to the ALL_EVENTS client to indicate the status of each peripheral associated with the PG.

Added AgentAvailabilityStatus and ICMAgentID fields to QUERY_AGENT_STATE_CONF and 
AGENT_STATE_EVENT.

Added field AgentsICMAvailable and AgentsApplicationAvailable to 
QUERY_SKILL_GROUP_STATISTICS_CONF.

Added fields ICMAvailableTimeSession, RoutableTimeSession, ICMAvailableTimeToday, and 
RoutableTimeToday to QUERY_AGENT_STATISTICS_CONF.

Added ICMAgentID, AgentExtension, AgentID, and AgentInstrument fields to 
QUERY_AGENT_STATE_REQ.

Updates to several tables in 

The following is a list of additions and changes made to the CTI Server in Protocol Version 8 (ICM 
Version 4.6).

Moved the RTP_STARTED_EVENT and RTP_STOPPED_EVENT messages to the ClientEvents 
Service.

Added AgentInstrument optional field to the following messages:

ALTERNATE_CALL_REQ

CLEAR_CALL_REQ

CONFERENCE_CALL_REQ