Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
38
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
AGENT_PRE_CALL_ABORT_EVENT
An AGENT_PRE_CALL_ABORT_EVENT message is generated when a call that was previously
announced via an AGENT_PRE_CALL_EVENT cannot be routed as intended (due to a busy or other
error condition detected during call routing) to Enterprise Agent. This message is defined in
announced via an AGENT_PRE_CALL_EVENT cannot be routed as intended (due to a busy or other
error condition detected during call routing) to Enterprise Agent. This message is defined in
RTP_STARTED_EVENT
The RTP_STARTED_EVENT message indicates that an RTP media stream has been started. There are
two media streams for audio media so there will be two RTP Started events, one indicating the input has
started (i.e. the phone is listening) and the other that the output has started (i.e. the outgoing media from
the agent phone has begun).
two media streams for audio media so there will be two RTP Started events, one indicating the input has
started (i.e. the phone is listening) and the other that the output has started (i.e. the outgoing media from
the agent phone has begun).
NamedArray
(optional)
(optional)
Call-related variable data that has an array variable name
defined in the Unified CCE. There may be an arbitrary
number of Named Variable and NamedArray fields in the
message, subject to a combined total limit of 2000 bytes.
See
defined in the Unified CCE. There may be an arbitrary
number of Named Variable and NamedArray fields in the
message, subject to a combined total limit of 2000 bytes.
See
for the format of this field.
NAMED
ARRAY
ARRAY
252
Maximum message size (including header):
3303
Table 5-23
AGENT_PRE_CALL_EVENT Message Format (continued)
Table 5-24
AGENT_PRE_CALL_ABORT_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Max.
Size
Size
MessageHeader
Standard message header. MessageType = 106.
MHDR
8
MonitorID
The Monitor ID of the device monitor that caused this
message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT
4
MRDID
Media Routing Domain ID as configured in Unified CCE
and the ARM client.
and the ARM client.
INT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
AgentInstrument
The agent instrument that the call was to have been routed
to.
to.
STRING
64
RouterCallKeyDay
Together with the RouterCall KeyCallID field forms the
unique 64-bit key for locating this call’s records in the
Unified CCE.
unique 64-bit key for locating this call’s records in the
Unified CCE.
UINT
4
RouterCallKey
CallID
CallID
The call key created by Unified CCE. Unified CCE resets
this counter at midnight.
this counter at midnight.
UINT
4
RouterCallKey
SequenceNumber
SequenceNumber
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID.
RouterCallKeyCallID fields forms the TaskID.
UINT
4
Maximum message size (including header):
100