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Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
All Events Service
because there is no specific teleset association, this CTI client may receive call events that occur before 
any agent has been chosen by the peripheral for the call. The following messages describe these 
additional events. 
 lists the All Events service messages.
CALL_DELIVERED_EVENT
In addition to the Client Events service CALL_DELIVERED_EVENT message, a CTI client with the 
All Events service may also receive a CALL_DELIVERED_EVENT message when an inbound ACD 
trunk is seized. The same message format (
) is used in both cases; the LocalConnectionState 
field distinguishes between the two cases. In this case, the LocalConnectionState is set to 
LCS_INITIATE (see 
CALL_TRANSLATION_ROUTE_EVENT
The CTI Server sends a CALL_TRANSLATION_ROUTE_EVENT message to the CTI client when a 
call is routed to a peripheral monitored by the PG via a translation route. The message contains the call 
context data that will be assigned to the call after it arrives at the peripheral. The 
CALL_TRANSLATION_ROUTE_EVENT message is defined in 
.
Table 5-27
All Events Service Messages
Message
When Sent to CTI Client
CALL_DELIVERED_EVENT
When an inbound ACD trunk is seized.
CALL_TRANSLATION_ ROUTE_ 
EVENT
When a call is routed to a peripheral monitored by the PG via 
a translation route.
Table 5-28
CALL_TRANSLATION_ROUTE_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 22.
MHDR
8
NumNamedVariables
The number of Named Variable floating fields 
present in the floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray floating fields present 
in the floating part of the message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ANI (optional)
The calling line ID of the caller.
STRING
40
UserToUserInfo (optional)
The ISDN user-to-user information element.
UNSPEC
131
DNIS
The DNIS of the expected call.
STRING
32
DialedNumber (optional)
The number dialed.
STRING
40
CallerEnteredDigits 
(optional)
The digits entered by the caller in response to VRU 
prompting.
STRING
40