Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 2 Installation
Cisco Data Store: Installing
Note
In CTI OS Releases 6.0 and later, updates to Cisco CTI OS software (Engineering Specials, Service
Releases and Maintenance Releases) are installed with Patch Manager. Once installation completes you
cannot move any CTI OS files from the directories in which they are installed, or Patch Manager will be
unable to perform CTI OS software updates correctly.
Releases and Maintenance Releases) are installed with Patch Manager. Once installation completes you
cannot move any CTI OS files from the directories in which they are installed, or Patch Manager will be
unable to perform CTI OS software updates correctly.
Note
Cisco Siebel driver doesn't work if CTI OS Server has security turned ON. The security has to be turned
OFF on CTI OS Server in order for CTI OS Clients, using Siebel Driver, to connect.
OFF on CTI OS Server in order for CTI OS Clients, using Siebel Driver, to connect.
Uninstalling Cisco Driver for Siebel 7
To uninstall the Cisco Driver for Siebel 7, run Add/Remove programs from the Windows Control Panel
and select the Cisco Driver for Siebel 7 Uninstall.
and select the Cisco Driver for Siebel 7 Uninstall.
Note
If Release 6.0 software patches for any CTI OS components are installed on your machine, you must
uninstall these patches before you uninstall the Cisco Driver for Siebel 7 software.
uninstall these patches before you uninstall the Cisco Driver for Siebel 7 software.
Cisco Data Store: Installing
The Cisco Data Store is used to store the Siebel application call context data during conferences,
transfers, and internal calls. This section presents the information that is necessary to install the Cisco
Data Store.
transfers, and internal calls. This section presents the information that is necessary to install the Cisco
Data Store.
Cisco Data Store Installation
The Cisco Data Store must be installed on a machine accessible by any server running the Siebel Driver.
The Cisco Data Store's IP address and port number are not blocked by any firewall or security software.
For the minimum operating system requirements, refer to the appropriate release of the Hardware &
System Software Spec. (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions available
at: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html.
The Cisco Data Store's IP address and port number are not blocked by any firewall or security software.
For the minimum operating system requirements, refer to the appropriate release of the Hardware &
System Software Spec. (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions available
at: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html.
Note
We do not recommend installing the Cisco Data Store on any of the Siebel COM servers (or any other
machine that might become COM intensive).
machine that might become COM intensive).
How to install Cisco Data Store
Step 1
Locate and run the program Setup.exe in the CiscoDataStore folder of the CD. The License Agreement
screen appears.
screen appears.
Step 2
Click the Yes button. A destination screen appears.
Step 3
Click the Next button to accept the defaults and begin the installation process.