Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 2 Installation
Guidelines for Configuring the CTI Driver for Siebel 7
How to Uninstall Cisco Data Store
To uninstall the Cisco Data Store, run Add/Remove programs from the Windows Control Panel and
select the Cisco Data Store Uninstall.
select the Cisco Data Store Uninstall.
Note
If Release 6.0 software patches for any CTI OS components are installed on your machine, you must
uninstall these patches before you uninstall the Cisco Data Store software.
uninstall these patches before you uninstall the Cisco Data Store software.
Guidelines for Configuring the CTI Driver for Siebel 7
Profiles
A profile is a logical instance in Siebel that basically points to a driver (DLL) name/location for a
particular media type. (Profile parameters can override Driver parameters.)
particular media type. (Profile parameters can override Driver parameters.)
Every Siebel user belongs to a particular Siebel configuration.
Multiple profiles can be associated with a configuration, but only one profile is allowed for voice type
media with the Cisco DLL name and should be listed under the configuration.
media with the Cisco DLL name and should be listed under the configuration.
Note
Make sure you create one configuration and one profile for each CTI OS Server pair.
displays the step-by-step process occurring underneath when Siebel agents log in to CTI with
the Cisco CTI Driver for Siebel 7 installed on all involved Siebel Comm Servers at the same location.