Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
About This Guide
Conventions
This manual uses the following conventions:
Format
Example
Boldface type is used for user entries, keys, 
buttons, and folder and submenu names.
Choose Script > Call Type Manager.
Italic type indicates one of the following:
  •
A newly introduced term
  •
For emphasis
  •
A generic syntax item that you must 
replace with a specific value
  •
A title of a publication
  •
skill group is a collection of agents who share 
similar skills.
  •
Do not use the numerical naming convention that 
is used in the predefined templates (for example, 
persvc01).
  •
IF (conditiontrue-valuefalse-value)
  •
For more information, see the Cisco ICM Software 
Database Schema Handbook
.
An arrow (>) indicates an item from a 
pull-down menu.
The Save command from the File menu is referenced 
as File > Save.
Other Publications
For additional information about Cisco Intelligent Contact Management (ICM) software, see th
 listing ICM documentation.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several 
ways to obtain technical assistance and other technical resources. These sections explain how to obtain 
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL: