Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
vii
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
About This Guide
Purpose
This manual discusses the specifics regarding integration of Cisco Intelligent Contact Management
(ICM) software with the Siebel eBusiness applications. It also describes how to install, test, demonstrate,
and administrate the Cisco Driver for Siebel 7, and discusses the product architecture.
(ICM) software with the Siebel eBusiness applications. It also describes how to install, test, demonstrate,
and administrate the Cisco Driver for Siebel 7, and discusses the product architecture.
Audience
This manual is intended for Cisco, Siebel, and partner system administrators and integrators.
Organization
The following table describes the information contained in each chapter of this guide.
Chapter
Description
Provides an overview of the product, including a description
of the architecture.
of the architecture.
Provides instructions for installing the Cisco Driver for Siebel
7 and installing the Cisco Data Store.
7 and installing the Cisco Data Store.
Discusses how to tailor and use the elements provided.
Provides information about broadcast statistics functionality.
Discusses problems that might be encountered and how to
deal with them.
deal with them.
Displays a complete business services script that contains
available functions. It also provides a sample DEF file that
displays the broadcast statistics configuration.
available functions. It also provides a sample DEF file that
displays the broadcast statistics configuration.
Displays a complete sample DEF file that displays the
ChangeBusyState command configuration for toggling the
NotReady button between the Ready/NotReady agent states.
ChangeBusyState command configuration for toggling the
NotReady button between the Ready/NotReady agent states.