Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

The Cisco Driver for Siebel 7 only runs on a Siebel Communications server running on Windows 
server. For additional information, refer to the appropriate release of the Hardware & System 
Software Spec. (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions available at: 

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html

.

All CTI OS-supported switches are supported, including IPCC. Media Termination for IPCC on 
Siebel thin-client interface is not supported. (See 

 for a list 

of supported switches.)

Fault tolerance is supported on CTI OS; for example, if CTI OS Server A shuts down, the system 
switches over to CTI OS Server B. If there is no CTI OS Server B, an error message displays and 
the client is reconnected automatically as soon as the CTI OS server starts running again.

Cisco Driver for Siebel 7 supports the following features:

All call information from ICM (CTI Server) is available to a Siebel application. Siebel applications 
can use any data parameter for screen pop, including but not limited to ANI, DNIS, call variables, 
and extended call variables.

Current call context, that is, the current Siebel open forms and context are transferred during call 
transfer or conference.

Statistics on Siebel application.

Outbound Option functionality. 

Siebel agent calls can be silently monitored with Call Manager 6.0's silent monitor implementation.

For details about the software requirements for CTI OS in the 7.0(0) Release, refer to the appropriate 
release of the Hardware & System Software Spec. (Bill of Materials) for Cisco ICM/IPCC Enterprise & 
Hosted Editions available at: 

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html

.