Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
C H A P T E R
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
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Installation
This chapter discusses installation and configuration of:
•
Cisco Driver for Siebel 7
•
Cisco Data Store
This chapter also discusses configuration guidelines.
Installation Instructions
This section provides the installation instructions for the Cisco Driver for Siebel 7.
The Cisco CTI Driver for Siebel 7 versions on the CD supports the Siebel Release 7.5.x or later.
Note
The ICM 7.0 Release of CTI OS does not provide support to Siebel Release 7.0.x. For more
details, refer to the the Cisco Compatibility Matrix.
details, refer to the the Cisco Compatibility Matrix.
Install the Cisco CTI Driver for Siebel 7 from Siebel75plus directory by running setup.exe (use all
defaults).
defaults).
Step 1
Install CTI OS Server, preferably in a duplex configuration.
Note
Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
for CTI OS Server installation instructions.
for CTI OS Server installation instructions.
Step 2
On the Communication Administration screen in Siebel 7, define a new Configuration and Profile object
for each CTI OS server.
for each CTI OS server.
Step 3
Install the Cisco Driver for Siebel 7 in the Communication Server. You must enter the full path name in
the “LibraryName” parameter (see the configuration file, below).
the “LibraryName” parameter (see the configuration file, below).
Note
If the Driver is installed in the BIN subdirectory of the Siebel Comm Server installation, then
the LibraryName parameter can contain only the DLL file name and does not need to use the full
path name.
the LibraryName parameter can contain only the DLL file name and does not need to use the full
path name.