Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
vii
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
About This Guide
Purpose
This manual discusses the specifics regarding integration of Cisco Intelligent
Contact Management (ICM) software with the Siebel eBusiness applications. It
also describes how to install, test, demonstrate, and administrate the Cisco Driver
for Siebel 7, and discusses the product architecture.
Contact Management (ICM) software with the Siebel eBusiness applications. It
also describes how to install, test, demonstrate, and administrate the Cisco Driver
for Siebel 7, and discusses the product architecture.
Audience
This manual is intended for Cisco, Siebel, and partner system administrators and
integrators.
integrators.
Organization
The following table describes the information contained in each chapter of this
guide.
guide.
Chapter
Description
Provides an overview of the product, including a description
of the architecture.
of the architecture.
Provides instructions for installing the Cisco Driver for Siebel
7 and installing the Cisco Data Store.
7 and installing the Cisco Data Store.