Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
C H A P T E R
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
5
Troubleshooting and Testing
This chapter discusses problems that might be encountered and how to deal with
them, and includes switch-specific information.
them, and includes switch-specific information.
Set Trace Level
•
Setting trace levels: Trace levels for client processes, such as the
AgentDesktop phone, can be found in the registry under
HKEY_LOCAL_MACHINE\Software\Cisco
Systems\Ctios\Logging\TraceMask. (Refer to the CTI OS Developer's Guide
for Cisco ICM/IPCC Enterprise & Hosted Editions for more information.)
AgentDesktop phone, can be found in the registry under
HKEY_LOCAL_MACHINE\Software\Cisco
Systems\Ctios\Logging\TraceMask. (Refer to the CTI OS Developer's Guide
for Cisco ICM/IPCC Enterprise & Hosted Editions for more information.)
Warning
The default value for the trace masks is 0x07. Changing this value can have a
serious impact on client performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
serious impact on client performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
•
Set value for TraceMask to 7ff for maximum tracing. The Trace level for
clients is located in the registry in
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems\Ctios\ Logging.
clients is located in the registry in
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems\Ctios\ Logging.
•
Set value for TraceMask to 40000307 for thread name to be printed. The
Trace level for clients is located in the registry in
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems\Ctios\ Logging.
Trace level for clients is located in the registry in
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems\Ctios\ Logging.
•
CTI OS client logs: The trace log name and location for client processes can
be found under the following registry keys:
HKEY_LOCAL_MACHINE\Software\Cisco
be found under the following registry keys:
HKEY_LOCAL_MACHINE\Software\Cisco