Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

Chapter 3 Customization

Siebel Commands

Siebel commands can be customized to translate to Driver commands through the
DEF file. Commands are mapped using Device command entries. These provide
a mechanism for mapping commands, tool tips, hotkeys, and passing command
parameters. It is possible to use the CmdData entries to pop up dialog boxes to
query for arguments before sending the command to the driver.

Example 3-6

displays a portion of a sample DEF file. The Siebel CTI toolbar

button for Login needs to be invoked as a sub-command of the
SignOnGroupInMenu command (refer to the Siebel documentation for more
details). The entry also defines several parameters to pass with the login
command.

Note

The example only demonstrates the Login command.

Example 3-6

Sample DEF File

[Command:SignOnGroupInMenu]

SubCommand_1 = "LoginToPBX"

Profile = ""

MenuPosition = "20"

Comments = ""

Table 3-6

Line Types

Parameter Name

Arguments Passed

DID

Direct inward call

Help

Assistance call

InboundACD

Inbound ACD call

Inside

Inside call

Message

Voice message call

OutboundACD

Outbound ACD call

Supervisor

Supervisor call

Unknown

Any purpose call