Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
Chapter 1 Introduction
Supported Features
1-8
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Supported Features
Cisco Driver for Siebel 7 supports the following features:
•
All call information from ICM (CTI Server) is available to a Siebel
application. Siebel applications can use any data parameter for screen pop,
including but not limited to ANI, DNIS, call variables, and extended call
variables.
application. Siebel applications can use any data parameter for screen pop,
including but not limited to ANI, DNIS, call variables, and extended call
variables.
•
Current call context, that is, the current Siebel open forms and context are
transferred during call transfer or conference.
transferred during call transfer or conference.
•
Statistics on Siebel application.
Note
Important! Cisco Outbound Option (formerly known as Cisco Blended Agent) is
not currently supported with the Cisco Driver for Siebel 7.
not currently supported with the Cisco Driver for Siebel 7.
Minimum Software Requirements
The Release 5.1 Cisco Driver for Siebel 7 requires the following:
•
ICM software 5.0
•
CTI OS 5.1
•
Windows 2000
Note
The most current minimum software requirements are documented in the Release
Notes for Cisco CTI OS Software Release 5.1.
Notes for Cisco CTI OS Software Release 5.1.