Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
C H A P T E R
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
5
Troubleshooting and Testing
This chapter discusses problems that might be encountered and how to deal with
them, and includes switch-specific information.
them, and includes switch-specific information.
Set Trace Level
•
Setting trace levels: Trace levels for client processes, such as the
AgentDesktop phone, can be found in the registry under
HKEY_LOCAL_MACHINE\Software\Cisco
Systems\Ctios\Logging\TraceMask. (Refer to the Cisco ICM Software CTI
OS Developer’s Guide for more information.)
AgentDesktop phone, can be found in the registry under
HKEY_LOCAL_MACHINE\Software\Cisco
Systems\Ctios\Logging\TraceMask. (Refer to the Cisco ICM Software CTI
OS Developer’s Guide for more information.)
Warning
The default value for the trace masks is 0x07. Changing this value can have a
serious impact on client performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
serious impact on client performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
•
Set value for TraceMask to 7ff for maximum tracing. The Trace level for
clients is located in the registry in
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems\Ctios\ Logging.
clients is located in the registry in
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems\Ctios\ Logging.
•
CTI OS client logs: The trace log name and location for client processes can
be found under the following registry keys:
HKEY_LOCAL_MACHINE\Software\Cisco
Systems\CTIOS\Logging\TraceFileName. The default filename is
CtiosClientLog. Log files are created using the convention
<TraceFileName>.mmdd.hhmmss.log. To store the files in a different
be found under the following registry keys:
HKEY_LOCAL_MACHINE\Software\Cisco
Systems\CTIOS\Logging\TraceFileName. The default filename is
CtiosClientLog. Log files are created using the convention
<TraceFileName>.mmdd.hhmmss.log. To store the files in a different