Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
Chapter 2 Installation
Guidelines for Configuring the CTI Driver for Siebel 7
2-12
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
displays the step-by-step process occurring underneath when Siebel
agents log in to CTI with the Cisco CTI Driver for Siebel 7 installed on all
involved Siebel Comm Servers at the same location.
involved Siebel Comm Servers at the same location.
Figure 2-1
Step-By-Step Process of Siebel Agents Logging in to CTI
1.
Siebel Thin Agent logs in via the browser to a call center.
1
2
3
Agent Thin
Client
Desktops
Agent Thin
Client
Desktops
Web Server
Siebel Object Manager (Application Server)
Siebel Comm Server 1
Cisco-Siebel Driver
(Sieb7CiscoCTI.dll)
Cisco-Siebel Driver
(Sieb7CiscoCTI.dll)
*
Siebel Comm Server N
Cisco-Siebel Driver
(Sieb7CiscoCTI.dll)
Cisco-Siebel Driver
(Sieb7CiscoCTI.dll)
*
Siebel DB
Configuration “1”
Configuration “2”
onfiguration “n”
CTIOSServer
A2/B2
A2/B2
CTIOSServer
A1/B1
A1/B1
TIOSServer
n/Bn
n/Bn
PG n
A/B
A/B
PG 1
A/B
A/B