Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
About This Guide
Audience
Audience
This manual is intended for both non-programmers and programmers who want
to learn about CTI in general, and Cisco CTI in particular. The reader of this
manual need not have knowledge of Intelligent Contact Management (ICM)
software; however, a knowledge of ICM software is necessary for implementing
Cisco CTI.
to learn about CTI in general, and Cisco CTI in particular. The reader of this
manual need not have knowledge of Intelligent Contact Management (ICM)
software; however, a knowledge of ICM software is necessary for implementing
Cisco CTI.
Organization
The following table describes the information contained in each chapter of this
guide.
guide.
Chapter
Description
Contains troubleshooting steps to diagnose and resolve
problems.
problems.
Describes common CTI OS problems, their possible
symptoms, and a procedure to correct the problem.
symptoms, and a procedure to correct the problem.
Provides a checklist for troubleshootingCTI OS Installation.
Provides information about CTI OS Server and CTI Toolkit
logs.
logs.
Contains important facts about CTI OS.