Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide

Chapter 1 Problems and Symptoms

General Softphone/Desktop Problems

1-14

CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Symptom

After a CTI Toolkit Install, you have started the Agent Desktop, and you

receive the following error box:

Possible Cause

You have not rebooted after a CTI Toolkit Install

Note

Always reboot the machine if the CTI OS Server or the Client Desktop
Install, requests for it.

Problems Making Calls

Symptom

When attempting to make a call, the dial pad displays but there is no

Make Call button visible.