Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide
B-4
CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Appendix B Obtaining Logs for Support
Taking CTI OS Server Logs
TRACE_MASK_EVT_REQ_HIGH
0x04
Used across all CTI OS components.
This trace mask bit is used to display high important
events, confs, and requests names without their
parameters.
The message is printed only if the trace mask bit is set.
events, confs, and requests names without their
parameters.
The message is printed only if the trace mask bit is set.
TRACE_MASK_EVT_REQ_HIGH
_PARM
_PARM
0x08
The same as TRACE_MASK_EVT_REQ_HIGH, but
the messages include events, confs, and requests
parameters.
the messages include events, confs, and requests
parameters.
TRACE_MASK_EVT_REQ_AVG
0x10
Used across all CTI OS components.
This trace mask bit is used to display average
important events, confs, and requests names without
their parameters.
The message is printed only if the trace mask bit is set.
important events, confs, and requests names without
their parameters.
The message is printed only if the trace mask bit is set.
TRACE_MASK_EVT_REQ_AVG
_PARM
_PARM
0x20
The same as TRACE_MASK_EVT_REQ_AVG, but
the messages include events, confs, and requests
parameters.
the messages include events, confs, and requests
parameters.
TRACE_MASK_EVT_REQ_LOW
0x40
Used across all CTI OS components.
This trace mask bit is used to display low important
events, confs, and requests names without their
parameters.
The message is printed only if the trace mask bit is set.
events, confs, and requests names without their
parameters.
The message is printed only if the trace mask bit is set.
TRACE_MASK_EVT_REQ_LOW
_PARM
_PARM
0x80
The same as TRACE_MASK_EVT_REQ_LOW,
but the messages include events, confs, and requests
parameters.
but the messages include events, confs, and requests
parameters.
TRACE_MASK_METHOD_HIG
H
H
0x0100
Used across all CTI OS components.
This trace mask bit is used to display high visibility
method entry/exit messages.
The message is printed only if the trace mask bit is set.
method entry/exit messages.
The message is printed only if the trace mask bit is set.
TRACE_MASK_METHOD_HIG
H_LOGIC
H_LOGIC
0x0200
Used across all CTI OS components.
This trace mask bit is used to display high visibility
method logic messages.
The message is printed only if the trace mask bit is set.
method logic messages.
The message is printed only if the trace mask bit is set.
TRACE_MASK_METHOD_AVG
0x0400
Used across all CTI OS components.
This trace mask bit is used to display average visibility
method entry/exit messages.
The message is printed only if the trace mask bit is set.
method entry/exit messages.
The message is printed only if the trace mask bit is set.
TRACE_MASK_METHOD_AVG
_LOGIC
_LOGIC
0x0800
Used across all CTI OS components.
This trace mask bit is used to display average visibility
method logic messages.
The message is printed only if the trace mask bit is set.
method logic messages.
The message is printed only if the trace mask bit is set.
Trace Mask Name
Trace
Mask
Mask
Number
Description