Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide
B-5
CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Appendix B Obtaining Logs for Support
Taking CTI OS Server Logs
TRACE_MASK_METHOD_LOW
0x1000
Used across all CTI OS components.
This trace mask bit is used to display low visibility
method entry/exit messages.
The message is printed only if the trace mask bit is set.
method entry/exit messages.
The message is printed only if the trace mask bit is set.
TRACE_MASK_METHOD_LOW
_LOGIC
_LOGIC
0x2000
Used across all CTI OS components.
This trace mask bit is used to display low visibility
method logic messages.
The message is printed only if the trace mask bit is set.
method logic messages.
The message is printed only if the trace mask bit is set.
TRACE_MASK_METHOD_MAP
0x4000
It is used in CTI OS server for the following
components:
components:
1.
ServiceBroker component
2.
ObjectMap component
3.
CtiServerDriverLib component
This trace mask bit is used to display map
information. These maps hold objects such as call,
agent, skillgroup, arguments, and supervisor.
information. These maps hold objects such as call,
agent, skillgroup, arguments, and supervisor.
The message is printed only if the trace mask bit is set.
TRACE_MASK_CONTROLS
0x8000
Not used.
TRACE_MASK_EVENTFILTER
0x010000
It is used in CTI OS server for the EventFilter
component.
component.
This trace mask bit is used to display messages in
the EventFilter component.
the EventFilter component.
The message is printed only if the trace mask bit is set.
TRACE_MASK_MESSAGEPASS
ING
ING
0x020000
Used in CTI OS server for the IOCPConnectionMgr
component (this components accepts CTI OS client
connections).
For Release 7.1(2) and later, this trace mask bit is used
to display all the messages coming and going between
CTI OS server and CTI OS client.
For Releases 7.0, 7.0 SRx, 7.0 SRx ESx, and 7.1(1)
this trace mask bit is used to display all the messages
coming and going between CTI OS server and CTI OS
client, and between CtiServer and CTI OS Server
The message is printed only if the trace mask bit is set.
component (this components accepts CTI OS client
connections).
For Release 7.1(2) and later, this trace mask bit is used
to display all the messages coming and going between
CTI OS server and CTI OS client.
For Releases 7.0, 7.0 SRx, 7.0 SRx ESx, and 7.1(1)
this trace mask bit is used to display all the messages
coming and going between CTI OS server and CTI OS
client, and between CtiServer and CTI OS Server
The message is printed only if the trace mask bit is set.
TRACE_MASK_CG_MESSAGEP
ASSING
ASSING
0x040000
It is used in CTI OS server for the Driver piece of the
ServiceBroker component.
Valid only for Release 7.1(2) and later.
This trace mask bit is used to display all the messages
coming and going between CtiServer and CTI OS
server (for example: events, requests and confs).
The message is printed only if the trace mask bit is set.
ServiceBroker component.
Valid only for Release 7.1(2) and later.
This trace mask bit is used to display all the messages
coming and going between CtiServer and CTI OS
server (for example: events, requests and confs).
The message is printed only if the trace mask bit is set.
Trace Mask Name
Trace
Mask
Mask
Number
Description