Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide
B-7
CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Appendix B Obtaining Logs for Support
Taking CTI OS Server Logs
TRACE_MASK_PACKETS_LOGI
C
C
0x0800000
0
Used in the connection library used for the peer CTI
OS server connection and for CTI OS client
connection.
This trace mask bit is used to display the logic of the
methods of the connection library.
The message is printed only if the trace mask bit is set.
OS server connection and for CTI OS client
connection.
This trace mask bit is used to display the logic of the
methods of the connection library.
The message is printed only if the trace mask bit is set.
TRACE_MASK_SERIALIZE_DU
MP
MP
0x1000000
0
Not used.
TRACE_MASK_SOCKETS_DU
MP
MP
0x2000000
0
Used in the connection library used for the connection
between:
between:
1.
peer CTI OS servers
2.
CTI OS client and CTI OS Server
3.
CtiServer and CTI OS Server
This trace mask bit is used to display the packets
coming from the network.
The message is printed only if the trace mask bit is set.
coming from the network.
The message is printed only if the trace mask bit is set.
TRACE_MASK_THREADING
0x4000000
0
Used in the:
1.
CilTest
2.
CtiServerDriverLib used in CTI OS server
3.
Util library used by the CTI OS server and CTI
OS client
OS client
This trace mask bit is used to display thread
information (for example: thread name, thread status,
...).
The message is printed only if the trace mask bit is set.
information (for example: thread name, thread status,
...).
The message is printed only if the trace mask bit is set.
TRACE_MASK_CONNECTION
0x8000000
0
Used in all the connection layers used by CTI OS
server and CTI OS client.
This trace mask bit is used to display logic information
of the connection layers.
The message is printed only if the trace mask bit is set.
server and CTI OS client.
This trace mask bit is used to display logic information
of the connection layers.
The message is printed only if the trace mask bit is set.
TRACE_LEVEL_MAJOR
0x000000ff Not used.
TRACE_LEVEL_EVENT_REQ
0x0000ff00 Not used.
TRACE_LEVEL_METHOD
0x00ff0000 Not used.
TRACE_LEVEL_MEMORY
0xff000000 Not used.
Trace Mask Name
Trace
Mask
Mask
Number
Description