Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide
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CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
A P P E N D I X
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CTI OS FAQs
This appendix provides answers to some frequently asked questions about CTI OS.
Q.
What is the basic CTI OS architecture?
A.
CTI OS provides end-user CTI functionality in an ICM system. On the ICM side it connects to the
CTI Server. CTI Server typically runs on a PG (Peripheral Gateway). On the end-user side CTI OS
provides an agent desktop application, a supervisor desktop application, and a programming
interface to develop CTI custom applications.
CTI Server. CTI Server typically runs on a PG (Peripheral Gateway). On the end-user side CTI OS
provides an agent desktop application, a supervisor desktop application, and a programming
interface to develop CTI custom applications.
The CTI OS system consists of three major components (see
•
CTI OS Server
•
CTI Toolkit Agent Desktop
•
CTI Toolkit IPCC Supervisor Desktop (only on Cisco IPCC Enterprise)
Figure C-1
CTI OS Basic Architecture
The CTI OS Server connects to the CTI Server via TCP/IP. Depending on call and agent load (see
product specification), CTI OS Server resides on the same physical machine as the CTI Server. The CTI
OS server consists of the following executable:
product specification), CTI OS Server resides on the same physical machine as the CTI Server. The CTI
OS server consists of the following executable:
•
CtiosServerNode.exe