Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
C H A P T E R
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
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Problems and Symptoms
This section is organized by problem descriptions, and contains troubleshooting
steps to diagnose and resolve each problem.
steps to diagnose and resolve each problem.
CTI OS Server Problems
This section discusses some common CTI OS Server problems.
CTI OS Server Cannot Connect to CtiDriver
Symptom
A message in the CTI OS server console window indicates a system
event for the CtiDriver going offline, followed by messages indicating how long
the driver has been unreachable. The message reads "[SYSTEM]
SYSTEM_EVENT: SYS_CTI_SERVER_DRIVER_OFFLINE."
the driver has been unreachable. The message reads "[SYSTEM]
SYSTEM_EVENT: SYS_CTI_SERVER_DRIVER_OFFLINE."
Possible Cause
This problem may be caused by a failure of the CtiDriver
process. Try the following:
–
Check to see if the CtiDriver process is running (there will be a console
window for it). If it's not running, then it must be restarted. Start up ICM
Service Control and restart CTI OS.
window for it). If it's not running, then it must be restarted. Start up ICM
Service Control and restart CTI OS.
–
If the CtiDriver process is running, then the problem might be that there
is more than one CTI OS Server running on the same NT/W2K Server,
creating a system resource conflict. Stop all CTI OS server processes on
is more than one CTI OS Server running on the same NT/W2K Server,
creating a system resource conflict. Stop all CTI OS server processes on