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Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide

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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
 
Chapter 1      Problems and Symptoms
General Softphone/Desktop Problems
•
When a “DllREgisterServer succeeded “ message box appears, click OK
•
Restart the desktop
Miscellaneous Behavior Problems
Symptom
The CTI OS Desktop does not prompt for Logout and/or NotReady 
reason codes on TDM (non-IPCC) switches.
Possible Cause
The LogoutReasonRequired and NotReadyReasonRequired 
registry values explained in the table can be used to enable this functionality. 
(Refer to the Cisco ICM Software CTI OS System Manager’s Guide for 
information.) In brief, the registry keys listed below need to be set to 1.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \ 
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\ 
LogoutReasonRequired
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \ 
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\ 
NotReadyReasonRequired
Symptom
The CTI OS Desktop does not prompt for Wrapup Data when agents go 
into Wrapup state and the call is in a cleared state on TDM (non IPCC) switches.
Possible Cause
The EnableWrapupDialog and WrapupDataRequired registry 
values explained in the table can be used to enable this functionality for a 
TDM switch. (Refer to the Cisco ICM Software CTI OS System Manager’s 
Guide for information.) In brief, the registry keys listed below need to be 
enabled as needed.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \ 
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\ 
EnableWrapupDialog
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \ 
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\ 
WrapupDataRequired