Руководство По Устранению Ошибки для Cisco Cisco Computer Telephony Integration OS 8.5
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
Chapter 1 Problems and Symptoms
General Softphone/Desktop Problems
•
When a “DllREgisterServer succeeded “ message box appears, click OK
•
Restart the desktop
Miscellaneous Behavior Problems
Symptom
The CTI OS Desktop does not prompt for Logout and/or NotReady
reason codes on TDM (non-IPCC) switches.
Possible Cause
The LogoutReasonRequired and NotReadyReasonRequired
registry values explained in the table can be used to enable this functionality.
(Refer to the Cisco ICM Software CTI OS System Manager’s Guide for
information.) In brief, the registry keys listed below need to be set to 1.
(Refer to the Cisco ICM Software CTI OS System Manager’s Guide for
information.) In brief, the registry keys listed below need to be set to 1.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\
LogoutReasonRequired
LogoutReasonRequired
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\
NotReadyReasonRequired
NotReadyReasonRequired
Symptom
The CTI OS Desktop does not prompt for Wrapup Data when agents go
into Wrapup state and the call is in a cleared state on TDM (non IPCC) switches.
Possible Cause
The EnableWrapupDialog and WrapupDataRequired registry
values explained in the table can be used to enable this functionality for a
TDM switch. (Refer to the Cisco ICM Software CTI OS System Manager’s
Guide for information.) In brief, the registry keys listed below need to be
enabled as needed.
TDM switch. (Refer to the Cisco ICM Software CTI OS System Manager’s
Guide for information.) In brief, the registry keys listed below need to be
enabled as needed.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\
EnableWrapupDialog
EnableWrapupDialog
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName>\Server\Agent\
WrapupDataRequired
WrapupDataRequired