Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide
Chapter 1 Problems and Symptoms
General Softphone/Desktop Problems
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
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If you are using the Cisco Media Termination Service, this symptom may
indicate a recovery from a Media Termination failure. Login again.
indicate a recovery from a Media Termination failure. Login again.
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Check the status bar. A status of Offline means that some element in the
system has failed or gone offline. The system will automatically recover
from this situation. Wait for the status bar to indicate Online and login
again.
system has failed or gone offline. The system will automatically recover
from this situation. Wait for the status bar to indicate Online and login
again.
Miscellaneous Button Problems
Symptom
When clicking any enabled button nothing happens (no visible change
in softphone appearance and no error message).
Possible Cause
This symptom usually indicates that the system has gone
offline and is recovering from some sort of failure. Check the status bar. A
status of Offline means that some element in the system has failed or gone
offline. The system will automatically recover from this situation. Wait for the
status bar to indicate Online and try again.
status of Offline means that some element in the system has failed or gone
offline. The system will automatically recover from this situation. Wait for the
status bar to indicate Online and try again.
Symptom
When clicking an enabled button an error message displays.
Possible Cause
Check the specifics of the error message to pinpoint the
problem. Consult with your ACD/PBX switch resource person to evaluate any
third-party problems.
third-party problems.
Symptom
On Windows XP systems that have installed the Oracle 32 bit client, some
icons on the CTIOS Agent Desktop or CTI OS Supervisor Desktop for IPCC
Enterprise appear as black squares.
Enterprise appear as black squares.
Possible Cause
Oracle install has registered old COM components. It may be
possible to correct this problem by performing the following steps:
•
Shut down all applications, including the desktop
•
Open a command prompt window
•
CD to c:\windows\system32
•
Run regsvr32 oleaut32.dll