Cisco Cisco AnyConnect Secure Mobility Client v2.x Troubleshooting Guide

This error message is received on the iPad client when trying to launch the AnyConnect application:

The secure gateway has rejected the agent's VPN connect or reconnect request. 

A new connection requires re−authentication and must be started manually. 

Please contact your network administrator if this problem persists.

VPN session ended.

You need to have the required license in order to use the AnyConnect VPN Client on iPad clients. Refer to
this CLI snippet from the ASA show version command:

AnyConnect for Mobile                 : Disabled       perpetual

AnyConnect for Cisco VPN Phone        : Disabled       perpetual

Advanced Endpoint Assessment          : Disabled       perpetual

Provide details like "PAK number" and "Serial number of the device" at the Cisco Licensing Page (registered
customers only) in order to obtain the license. You could also contact Cisco Technical Support or send an
e−mail to licensing@cisco.com.

This error log message is received on the Cisco ASA:

%ASA−6−725007: SSL session with client outside:XX.YY.ZZ.ZZ/51249

terminated.

CERT−C: E ../cert−c/source/certobj.c(719) : Error #73ch

CRYPTO_PKI: can not set ca cert object (0x73c)

These error messages are received on the iPad client application: