Cisco Cisco 3365 Mobility Services Engine White Paper
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Problem: No Floors Appear in 3D
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Check that the mse.properties file has not restricted the floors being downloaded:
/opt/mse/analytics/intelligy/tools/MSEclient/mse.properties
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Verify that the floor is synchronized between the controller and Cisco MSE.
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Check whether the image files are being accessed through updater.log:
/opt/mse/analytics/logs/update.log
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Check the size of the image files, if an image may be larger than 1 MB.
Problem: Buildings Are Missing from the Menu
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Check that the mse.properties file has not restricted the buildings being downloaded:
/opt/mse/analytics/intellify/tools/MSEclient/mse.properties
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Verify that the building is synchronized between the controller and Cisco MSE.
Problem: Zones Do Not Appear
Zones are created as coverage areas in Cisco Prime Infrastructure.
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Verify that the zones are turned on for the building and floor. Note that by default, a floor is designated as a
zone.
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Check update.log.0 to see if the zone updates are being uploaded:
/opt/mse/analytics/logs/update.log
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If zones are being uploaded, have you waited long enough? Please wait at least 15 minutes after zones are
changed in PI before running reports in MSE using these zones.
Problem: There Is No 2D Image
This problem occurs when no GPS markers have been assigned to each floor. A building will be shown only after
all the floors have GPS markers on them.
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Make sure that GPS markers are set (on the map in Cisco Prime Infrastructure).
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Make sure that GPS markers have the correct dimensions set for the building in Cisco Prime Infrastructure.
Problem: Analytics Processes Take Too Long to Run
This problem occurs when Cisco MSE is busy, usually with other location services.
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At the CLI, check the running processes to see if any is consuming more than 100 percent of the
resources.
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If yes, identify the process and stop or move them.
On Cisco MSE with many clients, the workload can be quite high, so that also processing analytics can be
problematic. The solution can be to move analytics processing to a separate Cisco MSE with fewer services or
less location traffic.