Cisco Cisco Email Security Appliance C680 User Guide

The Knowledge Base contains a wealth of information on topics related to Cisco IronPort products. 

Articles generally fall into one of the following categories:

How-To. These articles explain how to do something with a Cisco IronPort product. For example, a 
how-to article might explain the procedures for backing up and restoring a database for an appliance.

Problem-and-Solution. A problem-and-solution article addresses a particular error or issue that 
you might encounter when using a Cisco IronPort product. For example, a problem-and-solution 
article might explain what to do if a specific error message is displayed when you upgrade to a new 
version of the product.

Reference. Reference articles typically provide lists of information, such as the error codes 
associated with a particular piece of hardware.

Troubleshooting. Troubleshooting articles explain how to analyze and resolve common issues 
related to Cisco IronPort products. For example, a troubleshooting article might provide steps to 
follow if you are having problems with DNS.

Each article in the Knowledge Base has a unique answer ID number. 

The Cisco IronPort Support Community is an online forum for Cisco IronPort customers, partners, and 
employees. It provides a place to discuss general email and web security issues, as well as technical 
information about specific Cisco IronPort products. You can post topics to the forum to ask questions 
and share information with other Cisco IronPort users. 

You access the Cisco IronPort Support Community on the Customer Support Portal at the following 
URL:

https://supportforums.cisco.com/index.jspa

You can request our support by phone, email, or online 24 hours a day, 7 days a week. 

During customer support hours (24 hours per day, Monday through Friday excluding U.S. holidays), an 
engineer will contact you within an hour of your request. 

To report a critical issue that requires urgent assistance outside of our office hours, please contact Cisco 
IronPort using one of the following methods:

U.S. toll-free: 1(877) 641- 4766

International: 

http://cisco.com/web/ironport/contacts.html

Support Portal: 

http://cisco.com/web/ironport/index.html

If you purchased support through a reseller or another supplier, please contact that supplier directly with 
your product support issues.

The Cisco IronPort Technical Publications team is interested in improving the product documentation. 
Your comments and suggestions are always welcome. You can send comments to the following email 
address: 

docfeedback@ironport.com