Cisco Cisco Email Security Appliance C680 User Guide

Page of 1211
 
40-27
AsyncOS 9.1.2 for Cisco Email Security Appliances User Guide
 
Chapter 40      Testing and Troubleshooting
  Responding to Alerts
redirectrecipients
suspenddel
 / 
resumedel
suspendlistener
 / 
resumelistener
Use the 
tophosts
 command to check the number of soft and hard bounces. Sort by “Soft Bounced 
Events” (option 
4
) or “Hard Bounced Recipients” (option 
5
). If the performance for a particular 
domain is problematic, use the commands above to manage the delivery to that domain. 
Responding to Alerts 
Alert: Battery Relearn Timed Out (RAID Event) on C380 or C680 Hardware 
Problem
You have C380 or C680 hardware and you receive a “Battery Relearn Timed Out” (RAID event) 
alert. 
Solution
This alert may or may not indicate a problem. The battery relearn timeout, in itself, does not 
mean there is any problem with the RAID controller. The controller can recover in the subsequent 
relearn. Please monitor your email for any other RAID alerts for the next 48 hours, to ensure that this is 
not the side-effect of any other problem. If you do not see any other RAID-related alerts from the system, 
then you can safely ignore this alert. 
Troubleshooting Alerts That Miscellaneous Disk Usage is Approaching the 
Quota 
Problem
You receive an alert that Miscellaneous disk usage is approaching its quota. 
Solution
You can either increase the quota or delete files. See 
Troubleshooting Hardware Issues 
Lights on the front and/or rear panels of your hardware appliance indicate health and status of your 
appliance. For descriptions of these indicators, see the hardware guide for your model, such as the Cisco 
x90s Series Content Security Appliances Installation and Maintenance Guide
, available from 
Specifications for your appliance, such as temperature ranges, are also available in these documents. 
Remotely Resetting Appliance Power 
If the appliance requires a hard reset, you can reboot the appliance chassis remotely using a third-party 
Intelligent Platform Management Interface (IPMI) tool.