Cisco Cisco NAC Appliance 4.1.0
A-2
Cisco NAC Appliance - Clean Access Manager Installation and Administration Guide
OL-12214-01
Appendix A Error and Event Log Messages
Client Error Messages
Network Error
The request has timed out. [12002]
This error (
) indicates a communication issue between the Agent and the CAS. The Agent
pops up initially indicating that the Agent is able to reach the CAS and vice versa. However, at some
point the communication is lost resulting in the error message. This error can reflect a timing issue
after the VLAN has been changed for the user machine in OOB deployments. Increasing the VLAN
Change Delay (under Switch Management > Profiles > SNMP Receiver > Advanced Settings)
from the 2 second default to 3 or 4 seconds may resolve the issue.
point the communication is lost resulting in the error message. This error can reflect a timing issue
after the VLAN has been changed for the user machine in OOB deployments. Increasing the VLAN
Change Delay (under Switch Management > Profiles > SNMP Receiver > Advanced Settings)
from the 2 second default to 3 or 4 seconds may resolve the issue.
Figure A-2
“Request Has Timed Out [12002]”