Cisco Cisco NAC Appliance 4.1.1 Release Notes

This section discusses the following:

See the instructions in 

 for details. 

The Support Logs web console pages for the CAM and CAS allow administrators to combine a variety 
of system logs (such as information on open files, open handles, and packages) into one tarball that can 
be sent to TAC to be included in the support case. Administrators should Download the CAM and CAS 
support logs from the CAM and CAS web consoles respectively and include them with their customer 
support request, as follows:

CAM web console: Administration > CCA Manager > Support Logs 

CAS direct access console (https://<CAS_eth0_IP>/admin): Monitoring > Support Logs

CAS-specific support logs are obtained from the CAS direct console only.

For releases 3.6(0)/3.6(1) and 3.5(3)+, the support logs for the CAS are accessed from: Device 
Management > CCA Servers > Manage [CAS_IP] > Misc > Support Logs

For releases prior to 3.5(3), contact TAC for assistance on manually creating the support logs.

Use the following procedure to recover the root password for a 4.1/4.0/3.6 CAM or CAS machine. The 
following password recovery instructions assume that you are connected to the CAM/CAS via a 
keyboard and monitor (i.e. console or KVM console, NOT a serial console)

Power up the machine.