Cisco Cisco NAC Appliance 4.5 Release Notes
133
Release Notes for Cisco NAC Appliance, Version 4.5(1)
OL-16409-01
Troubleshooting
Tip
If these links change on MSDN, try a search for the file names provided above or search for the phrase
“Windows Script 5.6.”
“Windows Script 5.6.”
Troubleshooting
This section provides troubleshooting information for the following topics:
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Note
For additional troubleshooting information, see also
Vista/IE 7 Certificate Revocation List
Note
In IE 7, the “Check for server certificate revocation (requires restart)” checkbox is enabled by default
under IE's Tools > Internet Options > Advanced | Security settings.
under IE's Tools > Internet Options > Advanced | Security settings.
The “Network error: SSL certificate rev failed 12057” error can occur and prevent login for Clean Access
Agent or Cisco NAC Web Agent users in either of the following cases:
Agent or Cisco NAC Web Agent users in either of the following cases:
1.
The client system is using Microsoft Internet Explorer 7 and/or Windows Vista operating system,
and the certificate issued for the CAS is not properly configured with a CRL (Certificate Revocation
List).
and the certificate issued for the CAS is not properly configured with a CRL (Certificate Revocation
List).
2.
A temporary SSL certificate is being used for the CAS (i.e. issued by www.perfigo.com) AND
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The user has not imported this certificate to the trusted root store.
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The user has not disabled the “Check for server certificate revocation (requires restart)”
checkbox in IE.
checkbox in IE.
To resolve the error, perform the following actions: