Cisco Cisco Prime Service Catalog 10.0 Installation Guide

programmer to see if it is applicable for your error condition. Others may require that you consult with 
the Cisco Technical Assistance Center (TAC) to come up with an appropriate fix. Document all of the 
validation errors and resolutions you encounter.

Click Validate Data iteratively after each time you fix the validation errors, until no Validation Errors 
are reported. It is OK to have some Auto-Repairable Errors. They will be programmatically fixed in the 
next step.

Click Repair Database. This function will programmatically fix all Auto-Repairable Errors reported in 
the previous step. 

When the repair database function completes, click Next to complete the remaining pages of the Service 
Catalog installation wizard.

After the installation wizard completes the upgrade installation, reapply any necessary customizations 
on your sandbox environment.

Perform user acceptance testing for the upgraded system in the sandbox environment.

Gather all of the technical notes that you have created along the way.

At this point, if you feel that you are still not comfortable with the upgrade process, you may want to 
clean up your sandbox environment, and repeat all steps one more time in the sandbox environment. This 
time, follow the instructions in this guide, in conjunction with the technical notes that you have 
documented so far.

When you are ready, repeat the entire upgrade process on your production environment.

Several platforms have been desupported since Release 9.3.1. Therefore, review 

to find out whether you need to upgrade the versions of the application server, web server, or operating 
system, prior to upgrading Cisco Prime Service Catalog.

If the platform that your existing Service Catalog is running on is no longer supported, you need to 
prepare a new environment for one of the newly supported platforms, as described in 

.

For example, your Service Catalog system is running on WebLogic 10.3.0 on Windows Server 2003 
operating system. WebLogic 10.3.0 is still supported for Release 10.0 of Service Catalog. However, 
because Windows Server 2003 is no longer supported, you will need to install WebLogic 10.3.0 on a 
brand new computer that has Windows Server 2008 R2 operating system.

For another example, your Service Catalog is running on WebSphere 6.1 on AIX 5.3 operating system. 
Since both WebSphere 6.1 and AIX 5.3 are not supported in this Release 10.0 of Service Catalog, you 
may have to prepare another computer that has WebSphere 7.0 on AIX 7.1 operating system.

Upgrading Service Catalog involves:

Performing preupgrade tasks while the current version of the application is up and running

Preparing a sandbox environment that meets the newly supported platforms and prerequisites for the 
Service Catalog Release 10.0 installation

Running the Service Catalog installation wizard and selecting Upgrade Existing Database.

Validating the integrity of preupgrade database, and repairing any schema or data issues found