Cisco Cisco Prime Service Catalog 10.0 Installation Guide
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Cisco Prime Service Catalog Installation Guide
OL-31035-01
Chapter 4 Advanced Configuration and Troubleshooting Tips for Cognos
Troubleshooting
Solution 1
Step 1
Delete the JAVA_HOME variable from the System variables.
Step 2
Reboot the system.
Step 3
Log on to the application.
Custom Reports Data Model does not exists error when clicking on the Ad-Hoc Reporting link in
Request Center
Request Center
Error
The root cause for this issue is:
•
The Custom Reports Data Model package is not published to the Cognos Server.
Solution
Open a Command Prompt window, go to the <requestcenter.destination>\Cognos\bin directory, and
execute the create_model.cmd and publish_fdr_pkg.cmd scripts.
execute the create_model.cmd and publish_fdr_pkg.cmd scripts.
Unable to Start Cognos 8 Service and Dispatcher Errors
Error
The root causes for this issue could be various reasons.
•
Check the log files (cogserver.log and cogconfig_response.csv) located at
</cognos_installed_location/c8/logs> and capture the error codes and see the solutions below
associated with each error code.
</cognos_installed_location/c8/logs> and capture the error codes and see the solutions below
associated with each error code.