Cisco Cisco Prime Service Catalog 10.0 Installation Guide
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Cisco Prime Service Catalog Installation Guide
OL-31035-01
Chapter 4 Advanced Configuration and Troubleshooting Tips for Cognos
Understanding Roles
Step 4
Under Resource Properties, choose Ping timeout in seconds. Enter 960 as the timeout interval in
seconds. 960 is the maximum possible value.
seconds. 960 is the maximum possible value.
Step 5
Save the configuration (by clicking the Save icon).
Step 6
Restart the IBM Cognos 8 service.
Understanding Roles
Roles for Accessing Reporting Features
The roles listed in the table below are defined in the Organization Designer module, and should be
assigned to users who need to access the Reporting and Advanced Reporting modules.
assigned to users who need to access the Reporting and Advanced Reporting modules.
If you assign a user to the predefined role “Service Operations Report User”, the user should be able
to run the prebuilt Request Center reports.
to run the prebuilt Request Center reports.
Table Legend
RC = Request Center
Role
Capabilities
Description
Service Operations
Report User
Report User
•
View RC Reports
Module: Reporting
•
Ability to view the KPI dashboard and run RC (Service
Performance) reports
Performance) reports
Advanced Reporting
– BusinessAuthor
– BusinessAuthor
•
View RC Reports
•
Ad-Hoc Reports
Modules: Reporting and Advanced Reporting
•
Access to the Ad-Hoc Reports tab in the Advanced Reporting
module
module