Cisco Cisco Prime Service Catalog 10.0 Technical References
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Cisco Prime Service Catalog 10.0 Configuration Guide
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Chapter 5 System Administration
Including Custom Content during Installation
Interactive Service Forms (ISF)
ISF is a JavaScript API that integrates with Cisco Prime Service Catalog service forms. ISF allows the
forms to dynamically alter their contents or behavior based on the current context, including user
credentials; data previously entered on the form; or the life cycle of the displayed requisition. For more
information on ISF, see the
forms to dynamically alter their contents or behavior based on the current context, including user
credentials; data previously entered on the form; or the life cycle of the displayed requisition. For more
information on ISF, see the
.
ISF supports the use of JavaScript libraries, stored on the application or web server, to supplement
JavaScript code stored in the Service Catalog repository. If such libraries are used, they are treated as
customizations when upgrading or migrating a Service Catalog site.
JavaScript code stored in the Service Catalog repository. If such libraries are used, they are treated as
customizations when upgrading or migrating a Service Catalog site.
Active Form Rules
The data retrieval rules available within active form components allow the application to retrieve data
from external relational databases or from the application database, for use in service forms. Such data
can be used to prefill form fields with default values; to produce drop-down lists; and to provide
dynamically populated drill downs to detailed information. User data entry could also be validated
against the external data.
from external relational databases or from the application database, for use in service forms. Such data
can be used to prefill form fields with default values; to produce drop-down lists; and to provide
dynamically populated drill downs to detailed information. User data entry could also be validated
against the external data.
For a rule to access an external database, a corresponding JEE datasource must be created. Instructions
on creating the datasource are given in the Cisco Prime Service Catalog Installation Guide. Any such
datasources are treated as customizations when upgrading or migrating the Service Catalog site.
on creating the datasource are given in the Cisco Prime Service Catalog Installation Guide. Any such
datasources are treated as customizations when upgrading or migrating the Service Catalog site.
Service Link
Service Link, also known as the Integration Server, or ISEE (Integration Server Enterprise Edition),
allows Service Catalog to send synchronous or asynchronous requests to other systems via XML
messages.
allows Service Catalog to send synchronous or asynchronous requests to other systems via XML
messages.
Tasks that are configured in Service Designer as “external” are handled by Service Link.
Service Link uses JMS queues as an underlying technology, so disruption to JMS configuration may
disrupt Service Link operation. Most Service Link troubleshooting can be done through the Service Link
module which provides the ability to drill-down to individual messages sent or received and the tasks
responsible for sending or receiving those messages.
disrupt Service Link operation. Most Service Link troubleshooting can be done through the Service Link
module which provides the ability to drill-down to individual messages sent or received and the tasks
responsible for sending or receiving those messages.
Including Custom Content during Installation
Overview
This section provides information about configuring your system for a customized installation of Service
Catalog, and for ensuring that custom content is not deleted or overridden during subsequent
installations or upgrades.
Catalog, and for ensuring that custom content is not deleted or overridden during subsequent
installations or upgrades.
For more details on the Service Catalog installation wizard, see the Cisco Prime Service Catalog
Installation Guide.
Installation Guide.