Cisco Cisco Prime Service Catalog 10.0 Technical References
5-75
Cisco Prime Service Catalog 10.0 Configuration Guide
OL-31034-01
Chapter 5 System Administration
Errors
Failure to Connect to the External Data Dictionary Database
Sample Environment Matrix
It is a standard practice of the Universal Development Methodology (UDM) to complete a column in this
matrix for each site in an implementation, as the site comes online. Cisco Advanced Services
deliverables typically include a soft copy of this matrix, which administrators should keep up to date.
matrix for each site in an implementation, as the site comes online. Cisco Advanced Services
deliverables typically include a soft copy of this matrix, which administrators should keep up to date.
.
Error Condition
Cannot connect to the External Data Dictionary Database.
Error Message
ERROR [com.newscale.bfw.udkernel.udsql.UdSqlBean] Message:
[newScale][SQLServer JDBC Driver]Connection reset by peer: socket write
error.
[newScale][SQLServer JDBC Driver]Connection reset by peer: socket write
error.
Resolution
Check the External Data Dictionary database. If the External Data Dictionary
database is not running, start it.
database is not running, start it.
You do not need to restart the Request Center application.
Table 5-1
<Client> Service Catalog Configuration
Site Name/Usage (for example, Dev)
WebServer
Front Door Cisco Prime Service Catalog URL
Admin Cisco Prime Service Catalog URL
Host1:Port
Shared Environment?
Hardware
Available Disk
Operating System
OS Login/Password
WebServer Type/Version
AppServer
Host1
Shared Environment?
Hardware
Available Disk
Operating System
Support Login/Pass
rcsupport/rc
Installer Login/Pass
requestcenter/rc
RC Path
/apps/rc
RC.ear Path
/apps/rc/RC.ear
ISEE.war Path
/apps/rc/ISEE.war