Cisco Cisco Prime Service Catalog 10.0 Technical References
1-7
Cisco Prime Service Catalog 10.0 Configuration Guide
OL-31034-01
Chapter 1 Organization Design
Organizational Units
Organizational Units
An organizational unit, or OU, represents the organizational structure of your company.
Maintaining Organizational Units
There are two types of organizational units:
•
Service teams, comprised of people who deliver services
•
Business units, comprised of people who request and receive services
Organizational units can contain members of the unit, or people, and can be linked with queues. In fact,
when adding a new person to the system, you are required to choose a default, or Home, organizational
unit.
when adding a new person to the system, you are required to choose a default, or Home, organizational
unit.
Service Teams
Service teams deliver the services requested. Service teams are linked to queues created in Organization
Designer as well as service groups created in Service Designer. While service teams consist of the people
who deliver services, or service performers, service groups represent both the teams and the system
processes for service delivery. Service teams can “own” the group of services, and thus be responsible
for managing the work related to delivering those services.
Designer as well as service groups created in Service Designer. While service teams consist of the people
who deliver services, or service performers, service groups represent both the teams and the system
processes for service delivery. Service teams can “own” the group of services, and thus be responsible
for managing the work related to delivering those services.
A service performer can belong to one or more service team OUs. It is recommended that you create
service teams based on skill sets of your performers.
service teams based on skill sets of your performers.
Business Units
Business units have as members those people who request and receive services. Only business units are
billable, and appear in My Services in Bill To fields when placing a request for a service. Therefore
business units are often organized based on a company's cost center structure.
billable, and appear in My Services in Bill To fields when placing a request for a service. Therefore
business units are often organized based on a company's cost center structure.
Though a service performer can belong to many service teams, it is recommended that you assign a
business unit as the person's Home organizational unit, rather than a service team. Because only business
units are billable, assigning business units as the Home OU allows for proper tracking of costs and
charges when performers request services for themselves.
business unit as the person's Home organizational unit, rather than a service team. Because only business
units are billable, assigning business units as the Home OU allows for proper tracking of costs and
charges when performers request services for themselves.
Note
Every user must be assigned to one “Home” Organizational Unit (OU). Users may be assigned additional
Organizational Units but only one can be set as “Home”.
Organizational Units but only one can be set as “Home”.
Maintaining an Organizational Unit
Once you create an organizational unit, the organizational unit is available for modification and entry of
additional data as outlined below.
additional data as outlined below.
Page
Description
General
General information about the organizational unit, including suborganizational
units assigned to a parent OU.
units assigned to a parent OU.
People
Members of the organizational unit, including both people and queues.