Cisco Cisco Prime Service Catalog 10.0 Technical References

The check box to the left of the queue/person’s name is dimmed if the current organization is home for 
that entity. You cannot remove a person who has the OU assigned as the Home OU. If you wish to remove 
the person from the OU, you must first reassign a new Home OU for the person by maintaining the 
Person entry. You can then remove the person as a member of the nonhome OU. 

To change the home affiliation for the entity, check the check box to the left of the queue/person name, 
then click Assign as Home. To change the entity home affiliation once it has been established, you will 
need to go to the Organizations page of Person or Queue component of Organization Designer.

Any queue or person that is associated with an organizational unit may be assigned to any functional 
position for the organization. Before you can assign an entity to a functional position, the functional 
position must exist. Organization Designer has several predefined functional positions, or you can create 
a functional position and relate it to organizational units. 

The order for creating a functional position/assigned person relationship is:

If necessary, create a new functional position.

If necessary, create the organizational unit.

On the Positions page of the Organizational unit, assign an entity (person or queue) who is a member 
of that organization unit to fill the position. 

An 

“X” to the left of a position name indicates that the position has not been filled.

To assign a person or queue to a functional position, click Assign. A popup window appears allowing 
you to search for and choose the person or queue to be assigned. 

An entity can be removed from a functional position by clicking Unassign. If the functional position is 
responsible for performing tasks or performing other duties, functional positions should not be left 
unfilled.