Cisco Cisco Prime Service Catalog 10.0 Technical References
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Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Reporting Architecture and Components
Entries at the bottom of the page pertain to the user's location/locale. The time zone is used when
scheduling reports. The default time zone is the time zone where the reporting server is located. In a
distributed implementation, users need to set the time zone to their current location in order to easily
schedule reports to be run.
scheduling reports. The default time zone is the time zone where the reporting server is located. In a
distributed implementation, users need to set the time zone to their current location in order to easily
schedule reports to be run.
There is no support for rendering of non-English form data or facts table content at this time. The product
and content languages should be set to the default language which is English.
and content languages should be set to the default language which is English.
Prebuilt Reports Inventory
Service Catalog reports (available in the top-level public folder Service Performance Reports), and the
folder in which each is located, are summarized in the table below.
folder in which each is located, are summarized in the table below.
The Service Authorization and the Service Delivery reports include any ad-hoc tasks that were initiated
in the authorization and service delivery moments, respectively. They do not include any tasks that were
part of requests that were cancelled, either by the user or by a service team manager cancelling delivery
of the request.
in the authorization and service delivery moments, respectively. They do not include any tasks that were
part of requests that were cancelled, either by the user or by a service team manager cancelling delivery
of the request.
Report Title
Folder
Description
Aging of Requests by Performer Daily Request
Management
Effective for investigating or reporting on the
number of open and late tasks for an individual
number of open and late tasks for an individual
Aging of Requests by Queue
Daily Request
Management
Management
Effective for investigating or reporting on the
number of open and late tasks for a queue
number of open and late tasks for a queue
Authorization: On-time % by
Customer
Customer
Service
Authorization
Performance
Authorization
Performance
Effective for investigating or reporting on the
authorization on-time performance by a
customer (OU)
authorization on-time performance by a
customer (OU)
Authorization: On-time % by
Performer
Performer
Service
Authorization
Performance
Authorization
Performance
Effective for investigating or reporting on the
authorization on-time performance by
individuals
authorization on-time performance by
individuals
Authorization: On-time % by
Queue
Queue
Service
Authorization
Performance
Authorization
Performance
Effective for investigating or reporting on the
Authorization on-time performance by queues
Authorization on-time performance by queues
Services by Dictionary
Service Design
Details
Details
Administrative report for managing the use of
dictionaries
dictionaries
Functional Positions
People, Roles &
Groups
Groups
Administrative report which lists all functional
positions
positions