Cisco Cisco Prime Service Catalog 10.0 Information Guide
After Atos sets up the Cisco Prime Service Catalog and completes the integrations,
employees of the customer can visit a web portal to select a service with a few
clicks. Then the Service Catalog automatically orchestrates all the tasks to provision
the service. “Automation means customer requests are fulfilled more quickly,” Gilpin
says. “The request is generally complete in minutes, compared to days or weeks
when we manually provisioned services. And our IT team now has more time for
activities that provide value to our customers.”
employees of the customer can visit a web portal to select a service with a few
clicks. Then the Service Catalog automatically orchestrates all the tasks to provision
the service. “Automation means customer requests are fulfilled more quickly,” Gilpin
says. “The request is generally complete in minutes, compared to days or weeks
when we manually provisioned services. And our IT team now has more time for
activities that provide value to our customers.”
For one customer, a global sportswear apparel company, Atos offers more than 450
IT services through the Cisco Prime Service Catalog. More than 53,000 employees
of the company have registered to use the Service Catalog.
IT services through the Cisco Prime Service Catalog. More than 53,000 employees
of the company have registered to use the Service Catalog.
Results
Automating provisioning with the Cisco Prime Service Catalog has helped Atos
provide IT as a Service. As a result, the company is serving more customers, faster,
with the same size IT staff. From 2010 to 2013, Atos used the Service Catalog to
process more than 1.5 million requests. The tool orchestrated more than 250,000
approvals for more than 260,000 users.
provide IT as a Service. As a result, the company is serving more customers, faster,
with the same size IT staff. From 2010 to 2013, Atos used the Service Catalog to
process more than 1.5 million requests. The tool orchestrated more than 250,000
approvals for more than 260,000 users.
“To date, we’ve automated the provisioning of more than 1700 IT services for our
customers,” says Gilpin. Examples include:
customers,” says Gilpin. Examples include:
•
Server setup or decommissioning: “Before, multiple people had to perform a
manual task to provision a physical or virtual server,” Gilpin says. “Now we use
Cisco Prime Service Catalog to automate approximately 50 tasks in the workflow,
taking different actions depending on the conditions.”
manual task to provision a physical or virtual server,” Gilpin says. “Now we use
Cisco Prime Service Catalog to automate approximately 50 tasks in the workflow,
taking different actions depending on the conditions.”
•
Distribution of Windows software updates and patches: For this popular service,
Atos integrates the Cisco Prime Service Catalog with the customer’s Microsoft
Systems Center Configuration Manager (SCCM) server. All employees who belong
to a particular Active Directory group receive an automated notification when an
application upgrade is available. Then they just click to install the upgrade or patch.
Atos customers say that the service reduces the number of support tickets and
accelerates resolution of issues related to out-of-date software.
Atos integrates the Cisco Prime Service Catalog with the customer’s Microsoft
Systems Center Configuration Manager (SCCM) server. All employees who belong
to a particular Active Directory group receive an automated notification when an
application upgrade is available. Then they just click to install the upgrade or patch.
Atos customers say that the service reduces the number of support tickets and
accelerates resolution of issues related to out-of-date software.
•
Oracle HR database services: For a global human resources consulting firm, Atos
automated the tasks associated with new hires, transfers, terminations, name
changes, and changes between contractor and employee status. “If there’s a
problem fulfilling a request, we find out right away instead of having to wait till the
end of a multi-step process,” says Gilpin. “Cisco Prime Service Catalog reports if
the database or network is unavailable, for example.”
automated the tasks associated with new hires, transfers, terminations, name
changes, and changes between contractor and employee status. “If there’s a
problem fulfilling a request, we find out right away instead of having to wait till the
end of a multi-step process,” says Gilpin. “Cisco Prime Service Catalog reports if
the database or network is unavailable, for example.”
•
PeopleSoft activities: For another enterprise customer, Atos integrated the Cisco
Prime Services Catalog with PeopleSoft. Now employees can click once to initiate all
activities associated with new hires, transfers, name changes, and leaves of absence.
Prime Services Catalog with PeopleSoft. Now employees can click once to initiate all
activities associated with new hires, transfers, name changes, and leaves of absence.
Atos customers like the fact that Atos can monitor and report on the number and
type of IT services that their employees request. “From Cisco Prime Service Catalog
we can see into our customers’ systems in the ways they allow instead of constantly
asking them for reports or spreadsheets,” Gilpin says.
type of IT services that their employees request. “From Cisco Prime Service Catalog
we can see into our customers’ systems in the ways they allow instead of constantly
asking them for reports or spreadsheets,” Gilpin says.
© 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Customer Case Study
Kert Gilpin
Manager of Process Automation
Manager of Process Automation
Atos