Cisco Cisco Transport Manager 9.0 Troubleshooting Guide
6
Understanding the Cisco Transport Manager Patch Process
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Rediscover the Network
Note the new CTM build level shown immediately above the CTM services. The list of CTM services
depends on what features you selected when CTM was first installed.
depends on what features you selected when CTM was first installed.
Rediscover the Network
Allow the CTM server to rediscover the entire network. Depending on the size of your network, it might
take several hours for the network discovery to complete. If your network contains thousands of nodes,
you can speed up the network discovery by running only a few NE services at a time until the NEs are
discovered.
take several hours for the network discovery to complete. If your network contains thousands of nodes,
you can speed up the network discovery by running only a few NE services at a time until the NEs are
discovered.
Review the List of NEs in Your Network
After all of the NEs reconnect with the CTM server, review the list of NEs to verify that the server has
been restored. If you identify a problem with a single NE, mark the NE as Out of Service (in the Network
Element Properties pane > Status tab > Operational State field) and click Save. Wait for 8 minutes (two
health poll cycles); then, mark the NE as In Service and click Save.
been restored. If you identify a problem with a single NE, mark the NE as Out of Service (in the Network
Element Properties pane > Status tab > Operational State field) and click Save. Wait for 8 minutes (two
health poll cycles); then, mark the NE as In Service and click Save.
If NEs that are serviced by one NE service still fail to come up, stop and restart the NE service to
re-establish the connection to all of the nodes.
re-establish the connection to all of the nodes.
Test the TL1, SNMP, or CORBA Gateway Applications
If used, test the TL1, SNMP, or CORBA gateway applications by connecting them to the CTM database.
Schedule a Maintenance Window to Back Up the Server
You have successfully patched your CTM server and verified that it is working.
It is recommended that you now stop your server and perform a backup. Alternately, schedule a
maintenance window to perform the backup. It is important to back up the patched version of CTM,
because your last backup was an unpatched version. In the event that you need to restore CTM from a
backup, you do not want to have to reinstall the patch.
maintenance window to perform the backup. It is important to back up the patched version of CTM,
because your last backup was an unpatched version. In the event that you need to restore CTM from a
backup, you do not want to have to reinstall the patch.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.