Cisco Cisco Prime Fulfillment 6.2 Data Sheet
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Fulfillment: Receives and dismantles technical service orders into their constituent parts and orchestrates
delivery of each constituent to the appropriate technology domains. The solution manages cross-domain
order fulfillment processes. It also tracks and analyzes relevant network, service, and customer information
to help ensure end-to-end service quality and customer satisfaction to both residential and business
consumers.
Benefits
Cisco Prime Order Fulfillment:
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Increases revenues by accelerating the design, assembly, and launch of new products
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Extends the service provider product portfolio to expand market penetration, increase service revenue, and
help enable products to be easily improved throughout their full lifecycle
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Synchronizes network capabilities with customer needs to avoid disjointed service offerings
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Reduces cost by automatically breaking down orders into constituent parts and orchestrating the fulfillment
of these parts across multiple technology domains
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Minimizes order processing overhead to reduce operational expenses
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Increases profit and service value through analysis of product and service performance
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Improves customer experience through automated monitoring and control of delivered services
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Increases customer satisfaction through the ability to offer a more comprehensive product portfolio
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Matches front office promises to back office capabilities to better meet customer expectations
Features
The following are components of Cisco Prime Order Fulfillment:
Active Catalog:
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Discovery: Automatically discovers capabilities from multiple domains and multivendor suppliers
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Assembly: Uses Cisco
®
componentization principles to decouple product lifecycle management from
underlying systems and publishes them as technical product specifications. Tiered catalog layers are also
supported
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Fulfill: Receives technical service orders from the customer relationship management (CRM)/portal,
separates them, and orchestrates the requests to the appropriate “supplier” across internal domains and
separates them, and orchestrates the requests to the appropriate “supplier” across internal domains and
third-party business-to-business environments
Order Management:
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Business process definition: Creates comprehensive process definitions and individual work instructions
across automated and manual workflows, including priorities, dependencies, and rollback scenarios
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Service delivery status: Processes, executes, and tracks orders across all activities in the service delivery
process, including validation, enforcing, assigning, and building relevant resource models for subscriber,
service, and network objects
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Field extensibility: Provides flexible, open interfaces to help enable operators to create and modify service
workflows