Cisco Cisco Prime Central 1.5 Installation Guide

Output and errors during XMP installation.

installXMP.log

Embedded database installation information.

• The local server log file is saved in

installation-directory/local/scripts/embedded_oracle.

• The remote server log files are saved in two locations:

◦Local server: installation-directory/local/scripts/embedded_oracle.

◦Remote server: SSH-user-home-directory/ORA.

prime_embedded_oracle.log

Uninstallation console output that is saved to /tmp.

primecentral_uninstall.log

Output and errors during XMP startup. If an error is noted during XMP startup, check
the installation-directory/XMP_Platform/logs/Startup.log file.

Installation console output is captured and stored in
installation-directory/install/logs/primecentral_install.log.

startXMP.log

Uninstallation information that is time stamped and saved in /var/adm/Cisco/uninstall;
for example, /var/adm/Cisco/uninstall/UNINSTALL_LOG_102711-123237.

UNINSTALL_LOG_time-stamp

The following table offers additional troubleshooting steps to help solve installation-related problems.

In the /etc/nsswitch.conf file, remove the nis entry
from passwd, shadow, group, and services. Then,
remove the oracle user.

An embedded database installation fails with the following error in the
installation-directory/local/scripts/prime_embedded_oracle.log file:

Removing user 'oracle'
ERROR: Failed removing user 'oracle', please remove it
manually
by running 'userdel oracle'. ABORTING. ***

If you try to remove the oracle user manually, the following errors are
generated:

#

userdel: error deleting password entry
userdel: error deleting shadow password entry